Last updated: February 2026
1. Introduction
Sevaya is committed to protecting your privacy. This Privacy Policy explains how Sevaya collects, uses, stores, and protects your personal data when you use Sevaya’s applications, websites, and services.
By using Sevaya, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
- Personal information (name, phone number, email address)
- Account and profile information
- Transaction and payment data
- Device and usage information
- Location data (when enabled)
- Communications with Sevaya support
- Merchant business information
3. How We Use Your Information
We use your data to:
- Provide and improve Sevaya services
- Process payments and transactions
- Enable trust, safety, and fraud prevention
- Personalize experiences using AI
- Comply with legal and regulatory obligations
- Communicate important updates
4. AI and Automated Processing
Sevaya uses artificial intelligence and automated systems to:
- Provide insights and recommendations
- Improve fraud detection
- Enhance personalization
AI systems do not make irreversible decisions without human oversight where required by law.
5. Data Sharing
Sevaya does not sell personal data.
We may share data with:
- Payment partners and service providers
- Merchants involved in your transactions
- Legal or regulatory authorities when required
6. Data Security
We implement technical and organizational measures including encryption, access controls, and monitoring to protect your data.
7. Data Retention
We retain data only as long as necessary to provide services and meet legal obligations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Withdraw consent
- Object to certain processing
9. Cookies and Tracking
Sevaya uses cookies and similar technologies to improve website functionality and analytics.
10. Updates to This Policy
We may update this policy periodically. Significant changes will be communicated.
11. Contact
For privacy questions, contact: privacy@sevaya.one