Last updated: February 2026
1. Overview
Sevaya facilitates payments between users and merchants. Refund eligibility depends on the nature of the transaction.
2. Merchant Transactions
Refunds for goods or services purchased from merchants are governed by the merchant’s refund policy.
Sevaya may assist in dispute resolution but does not guarantee refunds.
3. Events and Tickets
Event and ticket refunds depend on the organizer’s stated terms.
Some tickets may be non-refundable.
4. Failed or Duplicate Transactions
If a transaction fails or is duplicated:
- Funds may be automatically reversed
- Or refunded after investigation
5. Processing Time
Approved refunds may take several business days depending on payment method and partner systems.
6. Abuse Prevention
Sevaya reserves the right to refuse refunds in cases of suspected fraud or abuse.
7. Contact
For refund inquiries, contact: support@sevaya.one